After-sale technical support
Remote support and repair service in laboratories or on the spot.
After the delivery of the product, Dinema keeps working for the customer by offering an efficient after-sale technical support. This is provided by a technical area composed by a specialized and long-experienced staff.
The after-sale technical support furnish:
- Remote support (e-mail, eCare, etc.);
- Electronic boards repairing service in our internal laboratories;
- Technical support intervention where requested.
In cooperation with Design and Quality staff, our after-sale technical support periodically analyzes fixing and intervention data in order to offer to the customer an analytic feed-back about products reliability and to identify possible refinements.
The after-sale technical support is provided by Dinema all over the world through logistic headquarters located in different countries.